Disclaimer

Warning and instructions included in all products information is based on the manufacturer original information.

Please follow the instructions provided in the operating manual for safe use, and maintain regular maintenance of the products.

The information on products listed in our website is not intended to diagnose or treat any health problems or diseases. The site cannot and does not contain any professional medical or health related advice. The medical or health information is provided for general informational and educational purposes only and is not a substitute for professional advice.

Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical or health care advice. The use or reliance of any information contained on this site is solely at your own risk.

If you have any medical condition, contact your health care provider immediately before placing an order.

By placing an order from tryoio.com you agree to indemnify, defend and hold harmless OIO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

The material depicted therein are not actual news stories. Rather, this story is based on the results that some people who have used our products have achieved.

The results portrayed in the story and in the comments are illustrative, and may not be the results that you achieve with these products.

Medical Disclaimer

The medical information on this site is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes.This information does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.

OIO sells products that are classified by the FDA as functional massagers and not medical devices.

Please consult your health care provider before making any health care decisions or for guidance about a specific medical condition. OIO and its team expressly disclaims responsibility and shall have no liability , for any damages, loss, injury or liability whatsoever suffered as a result of your reliance on the information contained in this site, on its advertising material, on its packaging or its social media platforms. By visiting the site you agree to these terms and conditions, which may from time to time be changed or supplemented by OIO.

If you do not agree to the foregoing terms and conditions, you should not enter this site.

Testimonials

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users.

However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services.
We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

The testimonials on the Site are submitted in various forms such as text, photo, audio and/or video, and are reviewed by us before being posted.

They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors.

Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions.

We are not affiliated with users who provide testimonials in any shape or form, and users are not paid or otherwise compensated for their testimonials.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition.

No testimonials have been clinically proven or evaluated.

Marketing Disclosure

This website is a market place. As such you should know that the owner has a monetary connection to the products

Advertising Disclosure

This website and the products & services referred to on the site are advertising marketplaces. This website is an advertisement and not a news publication. Any photographs of persons used on this site are models.

This site is not part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.

WARRANTY

Do you have questions ? 

Returns or Exchange Policy

You have 30 calendar days to return an item from the date you received it. You must specify the reason of return / exchange in an email to customer service at support@tryoio.com - All returns must be authorised by a member of the OIO Customer Service Team.

The item must be in its original packaging, this includes all accompanying screws and fittings that were included in the order.

Damaged box, stained, folded cards, broken seal/plastic foiling, missing parts will not be accepted.

If the condition of the returned package is not in an acceptable condition we reserve the rights to not refund or exchange.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• The package is not in its original packaging, meaning it is not fit for re-sale immediately

The shipping fees for the return packages will be paid by the customers.

There may be a restocking fee up to $25 which applies to all standard returns.

The name on the order and the order number should be indicated on the return label. Please note that return label can only be issued to damage or wrong item delivered.

Faulty device/product: 

The customer is required to send proof (photo/video) that shows the issue. 

We offer a money back guarantee on all products that are defective or damaged during shipping.

Custom Charges

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by OIO. Failure to pay customs charge may result in the destruction of your order by customs.

If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Refunds

Returned items are inspected by a third-party verification process. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

The refunds will be processed within 5-10 days.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We do not refund for last, unclaimed or undelivered packages.

If a package is returned as undelivered/unclaimed, it is the customer's responsibility to follow up with the postal carrier. 

If a package is returned or abandoned for refusing to pay the country's import tax/ custom charges, it is the customer's responsibility and we reserve the right to refuse the refunds.

Incorrect Address

If you have miss spelled or auto filled in a incorrect address, kindly notify us via email at support@tryoio.com. If the given address is wrong we can change the address to the correct one within 12 hours or before the package are shipped. 

We will not be responsible for any packages sent to the wrong address 12 hours after the packages are shipped.

Return Shipping 

The shipping fees for the return packages will be paid by the customers. Shipping costs are non-refundable. 

Customers are responsible for updating us the tracking number of the return shipment.

We don't guarantee and are not responsible for receiving the return package.

There may be a restocking fee up to $25 which applies to all standard returns.

Once we received your initial email request for return, upon arrival, you may return your product we provided via email within 7 days. Unfortunately, if 7 days has passed we are unable to accept the return.

Please do not send the item prior to notification, we have the rights to refuse the returned item if failure to do so.

Contact Us

For additional information in this section, you may contact our Customer service at support@tryoio.com

SHIPPING INFORMATION

We offer Free Worldwide Shipping. We will make sure your order arrive at your doorstep wherever you are in this whole wide world. Most orders are processed in 2-4 business days and are delivered in 5-9 days depending on your location

All orders are also fully tracked with live tracking numbers so you can know exactly where your order is located.

LOST PACKAGE

We do not refund for lost packages. Please consider adding insurance to your package.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

You will also receive a Tracking Number so you can track your oder when it is on its way to you.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping shipments, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

ORDER CANCELLATION

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

CUSTOM CHARGES

All International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are neither paid to OIO nor are they set by OIO, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.

Funds are due upon receipt in accordance with your local import andpostal regulations and are customers

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to OIO, there will be no refund issued.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

CUSTOMS CLEARANCE

Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according to their country's law and regulations to clear their orders.

OIO takes no responsibility whatsoever for orders being returned to the shipper or abandoned if customer failed to provide the required paperwork in time.

INCORRECT ADDRESS

If you have miss spelled or auto filled in a incorrect address, kindly notify us via email at support@tryoio.com. If the given address is wrong we can change the address to the correct one within 12 hours or before the package are shipped. 

COVID-19

We are committed to serving you while ensuring the health and safety of our employees and partners and are taking these preventive measures to help support the fight against the spread of COVID-19.

We seek for your patience and understanding on the potential delays as we get your orders delivered to you in the days to come. Our teams have been working tirelessly to keep up with the fulfilment of backlog orders.

We hope for your continued support and understanding as our warehouse operates with additional health and safety measures to protect you, our employees and partners.

If you have any questions feel free to email us at support@tryoio.com

This Privacy Policy describes how tryoio.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Examples of Personal Information collected: email address, phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify

Minors

The Site is not intended for individuals under the age of 8. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the email support@tryoio.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the email support@tryoio.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@tryoio.com.

Last updated: 04 November 2020

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.